[Resolved]  Whirlpool India — split ac issue - inefficient service centre

Address:

600096

I purchased whirlpool 3d cool in september 2017.
Within a year gas leaked twice and also indoor unit got water blockage twice.

During first year warranty engineer came and do some temporary fixes like gas top-up and clean pipes. They never investigated the problem properly.

On october 2018 just a month after warranty expired same problem occurred, gas leaked and water block. This time engineer said that the indoor unit coil has leakage problem and needs to be welded. Ideally he should have detected this earlier and replace the unit when it was in warranty but they never diagnosed it.

I ended up paying 4000 for welding and gas.

Now it's 10 months only after that repair and ac has same gas leakage issue again. Now engineer is saying they need to do welding again but there is no garuntee how long it will work. So engineer and his service centre manager is suggesting to replace the entire unit. They want me to buy a new indoor unit to fix problem. They just want me to pay money.

Whirlpool has incompetent staff at call centre.
When i ask call centre to help he said you need to pay and replace the unit. I have the entire conversation recorded on my phone.

My question is why your engineer didn't diagnosed the problem when this product was within the warranty and should have been replaced. Why they keep filling the gas.

Now question to whirlpool, how can you help me been a loyal customer? I bought multiple products from whirlpool but looks like there is no point.

Complain number : cn[protected] and cn[protected]

Buying a new unit solves the problem, but my question is why should i pay? It's a common sense. I can buy any ac to solve the problem but end up having hole in my wallet.

I want to know how whirlpool can help me out in this matter. Remember you'll not only loose a customer forever but it always have a ripple effect.