Whirlpool India — Split Air Conditioner

Shree Bhagwan

from Kolkata, West Bengal

Apr 23, 2022

Address:

Orange tower Satwahni near uma palace, Adityapur Jamshedpur

Dear Sir

Ref to Flipkart order no :OD[protected]

This is to inform you that I had purchased split AC of whirlpool India from Flipkart.com vide above order number and received AC on 08. 04.22 and installed on 10.04.22. After installing it was working properly till 19.04.22 @2pm and after that it was stop working. Then I contacted customer care of whirlpool India vide ref no :RAN[protected] dated 19.04.22. Next day local service provider refuse to provide service under warranty as it was not installed by them. They told we will take charges as it was not covered under warranty.
Last 4 days I am disappointed with them to follow up to repair it as it was newly purchased. I had purchased it to overcome such a hot day but it was not benificial at all. Rather to create more problems.

Request to please look into matter as warranty can not be denied on this ground as I purchased AC not services.

Regards
Shree Bhagwan Singh
[protected]

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Whirlpool India customer support has been notified about the posted complaint.

Apr 29, 2022

Updated by Shree Bhagwan Dear Sir
We have not received any response from whirlpool. I have also given order to replace defects parts immediately and we will pay for it as I dont have any other option. Even after 5 day parts are not replaced till date and it will take another 4 to 5 days to replace it. I would like to remind that AC was stop working just 9 days after installation. I had purchased AC urgently to ride of from hot summer but unfortunately I am in big problem after investing Rs 28K I am not able to use it. Please replace this entire AC immediately else I will file a written complaint with the local bodies for the losses and mentally harrasmet suffering from 19. 04.22.

Regards