[Resolved]  Whirlpool India — Unauthorized Gas Refilling Charges on Compressor under warranty.

Address:Darpan Singh, Bhadohi, Uttar Pradesh

Hi!, I have purchased 3 door proton+ refrigerator of Whirlpool brand on 02/07/2021. The product was out of order and I made a complaint to CC on 16/07/2022, the technician visited same day and told that the compressor is faulty and will be replaced. However, he asked me to pay gas refilling and other accessories like relay charges.

I, then contacted to CC again to get clarification whether the charges are genuine or not. To my surprise, they also told me that charges are right. I then asked to get a copy of warranty terms and conditions where it is mentioned clearly that gas refilling is not covered under warranty.

On 28/07/2022, the service center told that replacement product arrived and can be installed. Since, I written an email to [protected]@whirlpool.com, [protected]@whirlpool.com, and [protected]@whirlpool.com, I thought some clarification would be given by them. No reply received so far!

Do I have some legal grounds on this loot to ordinary consumer like me.
Was this information helpful?
No (0)
Yes (1)
Jul 30, 2022
Complaint marked as Resolved 
The company only mailed me to inform that they are working on understanding the fact with local service provider, which will take another 2-3 days. I am unable to understand, why they don't trust their customers.
Whirlpool India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3568
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information