[Resolved]  Whirlpool India — Unnecessary charges and delay in service

We bought a Whirlpool refrigerator from Ajmal Bismi, Palarivattom on June 14, 2019. First, it had a complaint as the freezer suddenly stopped working. We contacted Bismi and they assigned a Whirlpool technician. The technician told we damaged the freezer and told it will have to be replaced. They replaced the freezer board on Feb 13, 2021 and it cost us Rs. 3600.

Now the entire refrigerator stopped working and we again contacted Bismi. They assigned to a local service provider of Whirlpool named Solo Slash cooling Solutions, Thammanam and a technician named Eldhose came to our house and even before checking anything he told it has to be taken to the service centre and will cost around 4000. He told he will come next day to take it but he never came. We called him several times and the technician will not respond to us. We then called Customer service many times and a week later another technician came to our house. He could not find any damage and told it may be a small gas block. He then used his almost empty gas filler and just a small pressure released the block and it started working. He told to keep it turned on all night and see if it is working. We confirmed it is working and contacted the technician to tell the same. He came again the next day and aksed to pay Rs. 4000. When we asked about the reason for the high charge he had no answer. Then the first technician Eldhose called us and said the price was already told and will have to pay. When we argued about the charges he contacted the technician and is bargaining the price. They do not have a fixed price and charges are decided even before the inspection. It seems like their service is just a scam and is trying to fool the customers by charging unnecessarily. The behaviour of the first technician Eldhose is also unacceptable. Also, after the service there is a leak on the outer wire. It seems like the technician purposely damaged the wire.

We will never ever buy a Whirlpool product and use their service. Also, no more purchase from Bismi as they also lacked a proper service and selling unusable products…