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[Resolved]  Whirlpool India — Useless Customer Service

On 13th Aug 2021 Fri, I called Whirlpool Customer care as I had an issue in the washing machine. They mentioned that someone from Service Centre will call. Same time I received a call asking about the issue; I mentioned the issue and they said someone will come.

As there was no response from them, next day (Sat) I called and the person said he is busy and will try to come; I asked him to come after 6 pm; he said to call HIM so that he can check if he is able to come (unheard of customer service)

Since Sun was a holiday, Monday I called he was not responding; left an sms as well, but no response. Then I called Customer Care, they said they have intimated the Service Centre again. Till end of day, no news.

On Tuesday, I called at least 6 times to follow up on this and every time they say that they have intimated the Service Centre. I asked for the Service Centre, they are no responding.

Unable to wash clothes since 5 days
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Oct 2, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2021
Whirlpool India Customer Care's response
Dear Team,

This case is pending from customer end as he said that he will make a mail to us but till yet we didn't received the same.

Hence case closed.

Regards,
Whirlpool Support
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