[Resolved]  Whirlpool India — very bad after sale service - faulty newly purchased machine delivered and is not replaced

Address:

700059

Please send replacement washing machine today - customer name sudip bose - service call numberkl[protected] - after buying new washing machine it got delivered in defective condition since then it's more than 2 week passes i'm waiting to get replacement where as service person came for demo had inform that replacement process take 10 days normally.

Whirlpool provide worst after sell customer ever experienced. Customer support centre having no escalations matrix and process to support customer then can only raise call ticket and update ticket status to customer who all call for help. Totally mis managed help desk customer support centre. Prefect example of very weak management member of the company unable to frame a good support centre and after sale service. Once a customer suffer will never go for such bad company like whirlpool.

On 27.12.2019 received washing machine in faulty condition and after reporting that same to whirlpool and service engineer came for demo plus installation. Since then till now waiting to get replacement but no help from whirlpool. Every time i call help desk then provide me some another department contact number and when contact that department they said to wait for more day and after waiting when again contact back they provided another number of different department and when contact that department that said it will take more time. Like this i’m roming around different department of whirlpool with no help and solution.