[Resolved]  Whirlpool India — washing machine bearing prob

Address:24 arbuda society ta: kapadwanj , dist: kheda, 387640

We bought top loading whirlpool fully automatic washing machine in december 2014.
It worked well for three years but from the last week there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 300/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 4500/- that also comes with only 6 months warranty. On hearing this i was shocked because actually we use only detergent to wash the clothes and in my home only there are three persons clothes will be washed once in a week. I asked him why the quality is so poor, he said all this top load washing machine after three years
Got this problem this is failure model. Please don't buy whirlpool washing machine.
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Mar 29, 2020
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2020
Whirlpool India Customer Care's response
Dear Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support
Verified Support
May 04, 2020
Whirlpool India Customer Care's response
Dear Team,

We would like to inform you that we are unable to get response from your end past 3 days hence, regrettably we are closing this case. Request you to please let us know in future if you required any assistance.

Regards,
Whirlpool Support
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