[Resolved] Whirlpool India — Washing Machine impeller is under warranty

[Resolved] Whirlpool India — Washing Machine impeller is under warranty

P pkjco86 from Dehra Dun, Uttarakhand Jan 28, 2022 Mar 12, 2022 This thread was updated on Mar 12, 2022

Impeller is under 3yr extended warranty Firstly dey r refusing Secondly charging for rotary separetly which comes wid impeller ...all company r providing impeller which disc with rollers n rotary but dey r charging rotary seperately even technician first said its for 350 den after a talk d senior said its 250 den again stem rs 50 extra Secondly charging service fee Firstly dey send service person widout part on talk dey said its free den said service charge n wen i said no need to send person i will collect wid all my documents dey r harassing me for dat visit in which a person just wasted my time Also worst disc dey r giving my machine is of violet colur giving me red n dat is also used or not new All companies provide compelte impeller wid disc rollers n rotary for dat also i here nby attach d pic +4 photos Was this information helpful? No (0) Yes (0)
Mar 7, 2022 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jan 28, 2022 Whirlpool India Customer Care's response Dear Team, We are working on this case and we will share the updated status shortly. Regards, Whirlpool Support Jan 28, 2022 Updated by pkjco86 Sir please check here by attach d documents ... Technician n service area hardwar is charging wrong ...my washing machine impeller is in 3yr extended warranty on which u r saying I hv to pay service cahrge ...but still u r charging for rotary n stem Please go through the warranty card in which 3d turbo impeller / prime mover is showing on 14 th no. Den it's clearly mentioned it has disc on which hexas n rotary which helps to wash clothes ...rotary has springs which helps to perform dat function n this complete is called as pulsator ...even i[censored] go in d market n ask to buy impeller this complete dey provide ...but here simple disc is providing n charging stem n rotary separety which is cheating n disappointing...even in others all comes together Please go through once n check N change asap I will be grateful to u for ur needful coperation Jan 28, 2022 Updated by pkjco86 Here by attach other image Verified Support Feb 01, 2022 Whirlpool India Customer Care's response Dear Team, In this case, the technician visited and shared the repair estimation with the customer but he has denied the same hence case is closed. Regards, Whirlpool Support Feb 01, 2022 Updated by pkjco86 Firstly I don't understand wat denied n who denied even its really wrong statement used no technician visited secondly estimation cost is given by ASM n thirdly how can u say d complaint is closed... I here by attach d pics for the same Technician visited earlier said mam uwill get complete propeller ...from dat day I complain after dat he did not come Secondly ASM Mr abhishek send d estimation on watsapp according to which d company is considering only impeller disc with hexas pads worth rs 360 in warranty n is not considering rotary stem (rs250 impeller assy n rs 50 washer rotary stem) n even for rotary stem cover I hv to pay extra apart from service charge of rs 354 Thirdly I don't understand wat denied n who denied Infct i said mr parvinder ( head care) for bifurcation n even Mr abhishek dat my 100%physically challenge is not well give me 2-3days as my parents r no more n I n my elder sister r looking after him n dey said its ok n meanwhile Mr parvinder will mail me bifurcation for the same dat I didn't reciv yet ... so how by saying such false sentence sumone visited n denied its really worst n wrong way just for closing d complaint...it's like deciveing instead of coperation of 2-3 days such behaviour is harassment So it's my kindly request not to close the complaint Verified Support Feb 04, 2022 Whirlpool India Customer Care's response We regret the inconvenience. We have re-escalated your concern to the team, kindly allow us some time to get back to you.
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pkjco86

from Dehra Dun, Uttarakhand

Feb 1, 2022

Firstly I don't understand wat denied n who denied even its really wrong statement used no technician visited secondly estimation cost is given by ASM n thirdly how can u say d complaint is closed...
I here by attach d pics for the same
Technician visited earlier said mam uwill get complete propeller ...from dat day I complain after dat he did not come
Secondly ASM Mr abhishek send d estimation on watsapp according to which d company is considering only impeller disc with hexas pads worth rs 360 in warranty n is not considering rotary stem (rs250 impeller assy n rs 50 washer rotary stem) n even for rotary stem cover I hv to pay extra apart from service charge of rs 354
Thirdly I don't understand wat denied n who denied
Infct i said mr parvinder ( head care) for bifurcation n even Mr abhishek dat my 100%physically challenge is not well give me 2-3days as my parents r no more n I n my elder sister r looking after him n dey said its ok n meanwhile Mr parvinder will mail me bifurcation for the same dat I didn't reciv yet ... so how by saying such false sentence sumone visited n denied its really worst n wrong way just for closing d complaint...it's like deciveing instead of coperation of 2-3 days such behaviour is harassment
So it's my kindly request not to close the complaint

pkjco86

from Dehra Dun, Uttarakhand

Mar 12, 2022

Nothing solved infct asm local service centre cheated at par they played they betrayed
Infct give more estimation n that is also through cheating...again disc slip n gave estimation of 1200 for gear box n they create betrayed n fooled customers this happened because the technician didn't tight the screw well because of which disc was slipping n they r making buisness by fooling customers ...even the help desk people just speak the written script as everytime u call they connect m merge ur calls with local people n don't solve the issue infct even don't want to connect on call...wen I discuss the issue they all back out the help desk person avoided n refused to listen infct even don't want to connect . I here by attach the bolt they provide is hilarious
Be aware they will fool u with their technician
All wetger asm local service centre or help desk they support back to back n fooling customer
Infct charge wrongly for impeller rotary all ...definetly I will protest n take action against such fraud n fooling charging wrongly