[Resolved]  Whirlpool India — washing machine is leaking and rusted

Address:560050

Dear team
Washing machine: whirlpool supreme care serial no itb[protected] date of purchase 16/11/2016 it is in warranty period no is in spite of several times i have contacted the customer care team there is a still leakage of water & the machine is rusted in the washing machine i had a call with one mister shivu who is the area manager for bangalore his mobile no is [protected] when i requested him to come and check the problem he was very rude and replied that he cannot come to check the washing machine. He is saying that since the washing machine there is water usage there will be rust and water leakage.
When we purchased the washing machin in devi enterprise in jayanagar they said whirlpool is the best and today we have a very bad experience now

I will need a resolution immediately the water leakage could lead to electric shock and there are chances of fall. Please take up this issue seriously.

My registered mobile no is [protected].
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Oct 8, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Aug 14, 2018
Updated by Naveen Kumar
Hi Team
The team from Whirlpool has come back to me and they have agreed for replacement. Now they are asking me to pay 10% of my brought price ie 26000. since the current cost of washing machine is 31000 in Whirlpool website earlier . Currently dealer price is much cheaper in market . Do u this this is fine
Verified Support
Aug 16, 2018
Whirlpool India Customer Care's response
Dear Naveen,

We hope our service team has already shared the requisite information regarding your appliance replacement concern. We request your understanding on the same.

Regards,
Whirlpool Support.
Verified Support
Sep 04, 2018
Whirlpool India Customer Care's response
Dear Naveen,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
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