Whirlpool India — washing machine is not working from past 20 days.

Address:

Hyderabad, Andhra Pradesh, 500001

I purchased washing machine from whirlpool and is under amc/warranty. From last 20 days, 7th of sep'17 my machine is not working. I raised complaints on 12th of sep'17 with sr# hd[protected]. Till date no repair done by whirlpool and now they are asking to pay and exchange the machine with new one as spare are not available.
Multiple complaints raised via toll free number, sms, local call to tsp, bsm whirlpool team but still they are not responding with right approach.
Upon asking they are saying that my an unnecessary talking and asking for thing.. It is ridicules for such a big company to behave like this with customer.
Machine purchased in fully automatic -360 model which is supposed to be latest and the best model this company launched but surprisingly, it doesn't work for a year and now we are getting multiple issues.
From past 20 days we are washing manually and the investment made for this huge machine is useless to us. We are seeking for your help as we see not concrete commitment from service center. Pls, help.