[Resolved] Whirlpool India — washing machine lid problem | |||
I am from Pondicherry. Purchased Whirpool company washing machine (6th stage stain wash) four months back online. Top lid came out from the machine because of bad gumming quality. Service engineer came from RR Associate Pondicherry (phone number [protected]) and pasted with some adhesive which lasted for two days only. Once again we made a complaint regarding the same and after several follow-up for one week they said total lid has to be changed with amount to be paid by me. I have not even tampered any parts and it is not my mistake. But stating that plastic and rubber parts are not covered under warranty they wanted us to pay. For bad gumming they are asking me to change the full top part. This is because of poor quality material used during manufacturing so it came out within warranty period. So it is the responsibility of the company to change the same. Mailed a complaint dt 17th May 2018 and got reply by saying they will look into it. But after several follow up over phone also they have not replied and final notice given (28.05.2018) and no I need a solution. My number [protected] Was this information helpful? | |||
Sep 23, 2018 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Aug 16, 2018 Whirlpool India Customer Care's response Dear Customer, Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon. Regards, Whirlpool Support. Verified Support Aug 17, 2018 Whirlpool India Customer Care's response Dear Customer, We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same. Regards, Whirlpool Support. Verified Support Aug 23, 2018 Whirlpool India Customer Care's response Dear Customer, We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same. Regards, Whirlpool Support. | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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One person called and informed about plastic product is not covered. But I told it is not about plastic product. Lid fixing quality is not good so it came out in a short period. After that he told and will come back to me after discussion with their team.
Waiting for your feedback and call not closed.
Thanks
S.Dhanabal
[protected]
We got it checked with the service team and confirmed that our service technician is going to visit at your place today to assist you with the appliance issue.
Regards,
Whirlpool Support.