Dear Whirlpool Customer Care Team,
We belong to a middle class family and it's a dream come true when we purchase a Washing Machine. But we are very unhappy as we feel we have lost our money in vain as the washing machine has trouble in operating within a few months itself.
We had purchased a Washing Machine on[protected] through Amazon, which was delivered in a week's time. The Installation was done by the company personnel on 17-10-22.(Gandhinagar, Gujarat). The product is completely under warranty.
We started using the machine from February 2023 and within 2 months of its usage the machine started making a lot of noise in the RINSE PROCESS and vibrated a lot, shifting its position making it difficult to stand. This occurred a couple of times and we tried to adjust the amount of load too, but it continued. Hence we contacted the customer service at Naroda, Ahmedabad on . The complaints are as under:
1. We complained on 22-03-23 and the technician (Mr. Sudhir Mishra, magicare NXT) visited on 24-03-23. The service company changed the Suspension Rod and Capacitor of the New Washing Machine on 26-03-23, by informing us that this is the only reason for a lot of Vibrations of the Washing Machine. The problem is still persistent with the machine and we would request to take proper steps for the same.The usage of the machine is not yet for 6 months and hence we request the company to take adequate measures ASAP to resolve this matter. We had been speaking with Mr. Shailesh Yadav, (Contact No. [protected]) ASM, Ahmedabad, Whirlpool Corporation, and he informed us to continue using it even in this condition, but we aren’t using it.
2. The technicians didn’t have the parts and we had to wait for a few days.The technicians didn’t have proper tools and support sheets to avoid the damage to our washing machine while working on it. The Service Centre Person, Mr. Gopal Mishra at Naroda, Ahmedabad is very rude and doesn’t have any manners to speak with the customers.
3.Mr. Gopal Mishra, Service Centre Person calling at night 07:30 and instructing us that he would like to come to see the machine, without prior appointment or informing us. He is very rude when speaking with the customers. Though I informed that I was not at home, he kept on arguing that he didn't give us a time or date to come for a visit. We are working people and it’s always that the reputable company takes an appointment to provide services. He has recorded the call without my prior permission, which is against the law. Also I request the company to provide me a recording for the same. (Contact No. [protected])
We are highly disappointed and disheartened with the behavior of the company and its representatives. Such incidents spoil the reputation of Whirlpool Corporation, India.
Expecting responsible behavior from a reputed company. We are attaching the Invoice for the reference. We request you to provide us with a New Machine in replacement for this one as it is still under warranty, as it seems that the Washing Machine is with a manufacturing defect.
Machine Specification-
Whirlpool 7.5 kg Fully-Automatic Top Loading Washing MacHINE )360 BLOOMWASH PRO Heater 7.5, Graphite In-built Heater) I B07L47WFR3 (360BWPRO540H7.5GRP-FBA) HSN:84501100, with Invoice amount of Rupees 21, 815 (Rupees Twenty One Thousand One Hundred Eight Five)
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