[Resolved]  Whirlpool India — washing machine - raised complains multiple times but no one coming to fix the issue

Address:Bangalore Rural, Karnataka, 562114
Website:www.whirlpoolindia.com/washing-machines/fully-automatic-top-load

Hi,
I got issue with my washing machine 3 months ago, the machine is still under warranty. I raised complain and got assurance that technician will visit within a day but no one came. We called the customer care again and re-raised complain but still no technician arrived. We kept calling the customer care and they kept assuring that the issue is escalated and someone will visit soon to fix the issue but its 3 months now and no one ever visited our home to even check the issue.
I am now planning to reach bangalore consumer court and request for compensation for the harassment i have faced. If whirlpool still does not take any action now after reading this then i will have no option but to reach consumer court.

I have attached the invoice copy with this complain for reference, i am expecting immediate help as its 3 months now and its very frustrating situation for me. Please contact me on '[protected]'.

Name: manjula / vinod
Registered contact: [protected]
Address:
Manjula,
Vinayakanagar, 6th cross,
M. V. Extension,
Opp govt boys & girls hostel,
Hoskote, bangalore rural district - 562114.
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Jan 25, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Dec 19, 2018
Updated by Vishal Sahay
Hi Whirlpool India,
Could you please provide an update here.

Thank You.
Verified Support
Dec 20, 2018
Whirlpool India Customer Care's response
Dear Vishal,

We got it checked with the service team and confirmed that our service technician is going to visit at your place today to assist you with the appliance issue.

Regards,
Whirlpool Support.
Verified Support
Dec 21, 2018
Whirlpool India Customer Care's response
Dear Vishal,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
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