[Resolved] Whirlpool India — Washing machine ss1 error

Vrkr

from Chennai, Tamil Nadu

Nov 25, 2021

Address: Chennai

We have bought whirlpool 360 washing machine.

Intially we were getting UB error, then we started getting SS1 error.

We have raised complaint to whirlpool washing machine service.

Service guy visited and charged 4500rs for mother board + 1500rs for cleaning packets which we haven't given permission or asked him to clean.
Total 6000rs charged.

Service guy doesn't even have time to look what he has done. He switched on the machine and dint wait to see whether if the issue is resolved. He might not even reached his office. We again got the ss1 error within 10minutes. Huge cost is charged for nothing.

Irresponsible service guy. Irresponsible service and customer care from whirlpool india.

Guys please don't buy whirlpool products.

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Jan 4, 2022

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Whirlpool India Customer Care's response Please share customer's contact number.

Dec 03, 2021

Updated by Vrkr [protected]

Verified Support

Dec 03, 2021

Whirlpool India Customer Care's response Dear Team, We are working on this case and we will share the updated status shortly. Regards, Whirlpool Support

Dec 03, 2021

Updated by Vrkr After raising ticket for past week, there is no response. No service guy came. Kindly escalate.

Verified Support

Dec 04, 2021

Whirlpool India Customer Care's response Hi Team,

In this case, the customer is not responding.

Regards,
Whirlpool Support