Whirlpool India — Washing machine tsp problem and service issue

Ashish585

from Bengaluru, Karnataka

Oct 21, 2021

Address:

Burla, sabalpur, Odisha

Service Request 1: BHU[protected] - Date: Saturday - 16/10/2021
Service Request 2: BHU[protected] -Date : Tuesday -19/10/2021

Service request 1 was closed without any intimation to me, and when I called back to get the status, I got the response that the request is closed as I declined payment, which is totally incorrect.
When I requested a reopen of the same service request, I was notified that the service request can't be reopened and hence the 2nd request was raised.

for the 2nd service request I was not contacted at all, with in 24 hrs as well, though the company guarantees a response in 2hrs and must visit with in 24hrs.(Absolutely wrong information over here : https://corporate.whirlpoolindia.com/discover/customer-care)

One of the service request person from Sambalpur, Odisha visited sometime back and checked the machine, he informed me that the repair cost is 8000/-, after that I raised the service request and informed that my motor is under warranty of 10 years and could he provide me with the quotation for the repair. Henceforth he started ignoring my call and closed the request and the team is not responding any further.

Contact No of the service Person: +91-[protected] - Name : Md Aslam
Another contact- +91-[protected]

Now I got the response from @[protected]@whirlpool.com, that the TSP set was defective and need to be replaced and cost would be 7000 and as a goodwill gesture he wanted to waive off service charges(which I don't need) and I need to pay 6500/-.

I am not sure what is the warranty period of the the part and is there a way I can check the price of the product in market.

I checked multiple forum for the issue after warranty period for whirlpool, and everywhere it is recommended not to buy any product from whirlpool as it gives issue after warranty. Possibly its my mistake that I didn't believed the comments and bought a product from you.

Hope you guys can take care of this issue and provide response to me properly.

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Whirlpool India customer support has been notified about the posted complaint.

Oct 22, 2021

Updated by Ashish585 I would like to mention, Mr Deepak raj singh, called me and asking me to buy the insurance and get this repair covered with a copay of 80-20 %. I informed him already that this is not acceptable until and unless I get to know an action has been taken on the person who quoted wrongly and as well as the team who is supporting him.
He seems to be rude and said there won;t be any further contact with me, if I am not accepting the option provided above.
I would really like to know if this is the right way to handle a costumer, trying to push me to pay extra and trying to cover the company and asking me to ignore the complaint.

I want complete details of the product with warranty to make decision, and I have every rights to know that.

Verified Support

Oct 22, 2021

Whirlpool India Customer Care's response Dear Customer,

We are working on this case and we will share the same asap.

Regards,
Whirlpool Support

Oct 26, 2021

Updated by Ashish585 Got the below estimate for repair and it will not be covered in AMC as confirmed from whirlpool india:
Part Description MRP
DRIVE ASSY-6KG-DOMESTIC 1630
DRIVE HUB, 6KG - SS 670
TUB SUPPORT ASSY-SWIFTwith Mounting Plat 2600
SADDLE BLOCK - 6KG 75
PLATE-MOTOR WITH BEARING 655
CAM RING - SPLUTCH 40
SLIDER-SPLUTCH 150
BRAKE & ARM ASSY. 400
Total 6220

So I will not continue with the repair and had to buy a new one.
Feel like I wasted my money on a cheap product with least durability.

Verified Support

Nov 01, 2021

Whirlpool India Customer Care's response Dear Team,

In this case, we have shared an estimation with the customer but he denied the same hence case was closed.

Regards,
Whirlpool Support

Nov 02, 2021

Updated by Ashish585 Hi,

I didn't denied, but did not accepted the overpriced estimation for a cheap product. Do understand that you are asking me to pay more than 7000 for some parts with no warranty and can't expect that I will accept it.
I paid 16000 already for the machine and spending again 7000 doesn't make sense.

Stop cheating the customer and improvise your product quality as I am not the only customer who has raised the same query.

Do work on your customer support team as well, who closes the complain without intimation and provide false updates and estimation.
I really don't understand how you guys are surviving in the market with such cheap service and product.

Do take suggestion seriously so that you can be better.