Whirlpool India — Washing machine tsp problem and service issue
Service Request 1: BHU[protected] - Date: Saturday - 16/10/2021
Service Request 2: BHU[protected] -Date : Tuesday -19/10/2021
Service request 1 was closed without any intimation to me, and when I called back to get the status, I got the response that the request is closed as I declined payment, which is totally incorrect.
When I requested a reopen of the same service request, I was notified that the service request can't be reopened and hence the 2nd request was raised.
for the 2nd service request I was not contacted at all, with in 24 hrs as well, though the company guarantees a response in 2hrs and must visit with in 24hrs.(Absolutely wrong information over here : https://corporate.whirlpoolindia.com/discover/customer-care)
One of the service request person from Sambalpur, Odisha visited sometime back and checked the machine, he informed me that the repair cost is 8000/-, after that I raised the service request and informed that my motor is under warranty of 10 years and could he provide me with the quotation for the repair. Henceforth he started ignoring my call and closed the request and the team is not responding any further.
Contact No of the service Person: +91-[protected] - Name : Md Aslam
Another contact- +91-[protected]
Now I got the response from @[protected]@whirlpool.com, that the TSP set was defective and need to be replaced and cost would be 7000 and as a goodwill gesture he wanted to waive off service charges(which I don't need) and I need to pay 6500/-.
I am not sure what is the warranty period of the the part and is there a way I can check the price of the product in market.
I checked multiple forum for the issue after warranty period for whirlpool, and everywhere it is recommended not to buy any product from whirlpool as it gives issue after warranty. Possibly its my mistake that I didn't believed the comments and bought a product from you.
Hope you guys can take care of this issue and provide response to me properly.
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Whirlpool India customer support has been notified about the posted complaint.
Oct 22, 2021Whirlpool India Customer Care's response Dear Customer,
We are working on this case and we will share the same asap.
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