[Resolved]  Whirlpool India — washing machine under amc waiting for more than 3 and half months

Hi,

I bought a amc for whirlpool washing machine from authorised service cancer which is recommended by whirlpool customer care [protected], and same is valid for 16th feb 2020.

Washing machine is not working and i raised a complaint on 30th january 2020 after that no response from the whirlpool, and called up more than 200 times for complaint status, they told that service center is not alloted and we will slot you soon.

After so many follow ups they alloted me a service centre finally i got a call from service center stating that customer care team wrongly alloted we will return the case, again i raised complaint on 5th feb 2020 after few days no call from technician.

I called customer care n number of times regarding status of a complaints they said we will kept reminder and we don't have any right other than reminders to service center, mean while i spoke to two higher authorities of customer care they told that usually it will take two working days to solve customer complaints, but in your case first time i seen these many days in complaint is pending wait for today, and i will speak to team i solve the problem tomorrow.

I waited two more days to solve the problem no call nothing happens. Then i called up customer care to reach that person who promised me to solve the problem and no one is transforming call to that person and he is simply escaping to answer my call.

Lots of follow ups to customer care finally they send a technician he checked mechine told me that board is damaged it's a cost of rs 5000/- which is beared by customer

I booked two complaints on 30th january and 5th feb and my amc expired on 18th feb and technician visited onw0th march, with a followup of more than 500 times to whirlpool customer care and they kept me on hold hours together.

I have a complaint numbers and names of a superiors who gave a false promises to slove the problem and now they are not ready to speak.

Kindly do the needful

Hari babu m


Complaint status
[mar 22, 2020]
Whirlpool india customer support has been notified about the posted complaint.
Verified support
Whirlpool india customer care's response, may 04, 2020

Dear team,

We would like to inform you that we are unable to get response from customer end past 3 days hence, regrettably we are closing this case. Request you to please let us know in future if you required any assistance.

Regards,
Whirlpool support
Complaint comments add a comment updated: may 4, 2020
Share0
Tweet0

What information you want from my side, due to lockdown you people asked me wait.

How you can close the case if you are not getting the information from the customer for 3 days,

But you people are struggling me for last 3 and half months for not giving service. And always escaping from the customer. Everytime what i noticed is to whomever i spoke they just escape from the problem rather than solving it.

My sincere request is to take a customer feedback if not possible to all customer or take it randomly, then you will the picture.

You people are waiting me for more than three months and now you are people are saying not getting the information from the customer for three days case is closed.

How shameless people you are not bothering the customers, if you want to support your lazy untrained, mannersless people don't know how to speak to customers and not willing to support the customers that's your wish.

If you want to give a service to customers record the phone calls and train them, ask them not give false commitments

Regards

Hari mannava