[Resolved] Whirlpool India — washing machine - worst product & services
NNitinv on Aug 19, 2019
I have purshased one washing machine 3 yrs ago... Till then this machine goes to service center 3-4 times... Its gear box was replaced under warrenty then again its gear box & motor was damaged & replaced which cost me 8250 inr on 9-aug-19 from authorised service center (Jmd service center pooth kalan, rohini) with service request no - dl[protected].. These service persons are so irresponsible & non professionals that they took money in advance before repairing & then kept my machine infront of my door after repair when no body was in the house without even informing us.. The machine has ton's of scratches & when we started it - it has the big sound coming while washing, on complaing to the same person they assured us to send the serviceman for repairing but till now nobody has came to our house - also nobody is picking our phones.
We are very much frustuated with the product as it always need repair & the service is also worst as we paid 8250 rs but still our machine is not in a running condition.. This is a big amount to us but you people are making fool of others, i will not recomend this to anybody... Pls contact me if there is any senior/responsible person in this group..
Complaint marked as Resolved 2019-10-06 22:02:04
[Aug 19, 2019] Whirlpool India customer support has been notified about the posted complaint.
Verified SupportWhirlpool India Customer Care's response Aug 20, 2019
We are working on the customer's concern and will share you the further updates shortly.
Verified SupportWhirlpool India Customer Care's response Sep 04, 2019
We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.
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