[Resolved]  Whirlpool India — water purifier (ro)

Address:

Hyderabad, Telangana, 500089

I raised a service request with whirlpool india on april 16 2019 for replacing the pipes that connects inlet to ro and outlet pipe, i mentioned in the request clearly that services is for replacing the pipes, sr number is hd[protected], 2 days later technician visited the house and asked about the problem, i told him to replace the pipes, then he said that he thought that service request is for replacing the pre-filter and he didn't bring the pipes, he told that he will bring the pipes next day and left, i waited 4 days no one visited, i called again customer care, for my surprise i found that the sr is pending because pre-filter is out of stock, next 2 days i explained whirlpool customer care people that i don't need filter but require a pipe replacement so that my ro works,
Nothing happend for next 10days, and they are not taking new request, after repeated calls to customer care i some how managed to cancel the sr num hd[protected] and raised a new sr for replacement of ro pipes on 29th apr 2019 sr number is hd[protected] after 2 days again some technician called i he said he will attend then nothing happend now it's 22 days over since my initial request, this is how pathetic is whirlpool service in hyderabad.