[Resolved]  Whirlpool India — whirlpool 440 l refrigerator if inv cnv 455 alpha steel 4 (s)

Address:Sri Ganganagar, Rajasthan, 335804

I bought this refrigerator on 15 aug 19. I visited the retailer and asked him to show the refrigerator to me once to check for any dents/ scratches. He said that its a brand new sealed pack and there is no need to check it. While installing it at my house i found multiple deep scratches and small dents on the edges of the freezer compartment door. Also there was a broken small piece of plastic inside the crispers, which i could not relate to any internal breakage. I called up the retailer who said that he would do all the needful to get it rectified/ replaced. Till now nothing has come up from his side, not even a call! I also called up the customer care and they said that their engineer would call me up within two hours. Twenty hours have passed but there is no response. Its disheartening to hear such blatant lies again n' again. A speedy answer to this issue will be appreciated.
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Sep 19, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
Whirlpool India Customer Care's response
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Verified Support
Oct 08, 2019
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support
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