I bought a automatic washing machine 8kgs from Digi1 Retailer, Ulhasnagar on February, 2022. During spinning, there is a loud noise that even neighbour can hear the sound. I have raised 3 tickets so far,
Ticket 1: Service engineer asked me to pause the machine, align the clothes manually and then start again.( If i need to stop and align manually, why did i purchase automatic washing machine)
Ticket 2: Service engineer came and applied oil on the plates and said it should work
Ticket 3: Service engineer asked me to keep the washing machine on the floor.He says issue will not come
Despite of all the fantastic ideas by the service engineer, I am still getting such a loud noise.
When i tried calling customer support team to connect call to Escalation team, they are stalling me by saying escalation team will call in 10 minutes. This is happening for past 3 days.
Please help me to fix this issue or replace the machine Was this information helpful? |
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