[Resolved]  Whirlpool India — Whirlpool Automatic washing machine 7.2Kgs

I bought a automatic washing machine 8kgs from Digi1 Retailer, Ulhasnagar on February, 2022. During spinning, there is a loud noise that even neighbour can hear the sound. I have raised 3 tickets so far,

Ticket 1: Service engineer asked me to pause the machine, align the clothes manually and then start again.( If i need to stop and align manually, why did i purchase automatic washing machine)

Ticket 2: Service engineer came and applied oil on the plates and said it should work

Ticket 3: Service engineer asked me to keep the washing machine on the floor.He says issue will not come

Despite of all the fantastic ideas by the service engineer, I am still getting such a loud noise.
When i tried calling customer support team to connect call to Escalation team, they are stalling me by saying escalation team will call in 10 minutes. This is happening for past 3 days.

Please help me to fix this issue or replace the machine
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Jun 27, 2022
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
May 27, 2022
Whirlpool India Customer Care's response
Dear Team,

Please share the customer's contact details,

Regards,
Whirlpool Support
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