Aug 26, 2018 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jul 14, 2018 Whirlpool India Customer Care's response Dear Customer,
Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.
Regards,
Whirlpool Support.
Verified Support Jul 14, 2018 Whirlpool India Customer Care's response Dear Customer,
We got it checked with the service team and confirmed that our service technician is going to visit at your place today to assist you with the appliance issue.
Regards,
Whirlpool Support.
Jul 26, 2018 Updated by Madhumukund Respected sir,
Warm greetings, I would like to clear my few doubts regarding your services. Your representative had contacted me on phone and said that the existing piece of my model is presently not available with us but it will be replaced with another model, that suggestion is appreciated but my doubt is how will it be replaced? With what deal? Will it be piece to piece or replacement with additional payment? If its on additional payment basis then how much i have to pay? Please clarify.
Further i want to say that, the piece which was delivered to me had a problem in very first year and which was rectified by your engineer, that time I have asked to engineer about the problem but he said that it sometimes happens, there is no particular cause to pin point; but again it occurred in the second consecutive year. Now my question is, if the replacement is on payment basis why it should be borne by me? Because though the problem was rectified and could not be traced due to what it is then where is my fault to pay again and get it replaced? So its my kind request that it may be replaced with no dues on me. I don't mind if the cost of replaced piece is same or bit less. Expecting an early and positive reply in my favour.
With regards,
M.K. RANADE
Jul 26, 2018 Updated by Madhumukund Respected sir,
Warm greetings, I would like to clear my few doubts regarding your services. Your representative had contacted me on phone and said that the existing piece of my model is presently not available with us but it will be replaced with another model, that suggestion is appreciated but my doubt is how will it be replaced? With what deal? Will it be piece to piece or replacement with additional payment? If its on additional payment basis then how much i have to pay? Please clarify.
Further i want to say that, the piece which was delivered to me had a problem in very first year and which was rectified by your engineer, that time I have asked to engineer about the problem but he said that it sometimes happens, there is no particular cause to pin point; but again it occurred in the second consecutive year. Now my question is, if the replacement is on payment basis why it should be borne by me? Because though the problem was rectified and could not be traced due to what it is then where is my fault to pay again and get it replaced? So its my kind request that it may be replaced with no dues on me. I don't mind if the cost of replaced piece is same or bit less. Expecting an early and positive reply in my favour.
With regards,
M.K. RANADE
Verified Support Jul 26, 2018 Whirlpool India Customer Care's response Dear Customer,
Our service team tried contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.
Regards,
Whirlpool Support.
Jul 26, 2018 Updated by Madhumukund you can call me on [protected] (This is my number)
Jul 27, 2018 Updated by Madhumukund you can call me on [protected] (This is my number)
Any further updates on this issue?
Jul 29, 2018 Updated by Madhumukund Respected sir,
I have put this on 26th July 2018. Warm greetings, I would like to clear my few doubts regarding your services. Your representative had contacted me on phone and said that the existing piece of my model is presently not available with us but it will be replaced with another model, that suggestion is appreciated but my doubt is how will it be replaced? With what deal? Will it be piece to piece or replacement with additional payment? If its on additional payment basis then how much i have to pay? Please clarify.
Further i want to say that, the piece which was delivered to me had a problem in very first year and which was rectified by your engineer, that time I have asked to engineer about the problem but he said that it sometimes happens, there is no particular cause to pin point; but again it occurred in the second consecutive year. Now my question is, if the replacement is on payment basis why it should be borne by me? Because though the problem was rectified and could not be traced due to what it is then where is my fault to pay again and get it replaced? So its my kind request that it may be replaced with no dues on me. I don't mind if the cost of replaced piece is same or bit less. Expecting an early and positive reply in my favour.
I am yet to receive any kind reply from your end. Please update me so that I can proceed further.
With regards,
M.K. RANADE
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