We purchased Whirlpool refrigerator Model: FF BM 2D 340 B/2020 on 4th January 2021. Within 2 months of starting to use the product, we noticed that the fridge section was not getting cooled enough. We raised a request with Whirlpool customer support and a service technician visited and stated that this was a common problem with the models with freezer at the bottom and fridge section at the top and simply advised to power off the refrigerator and power it on after 24 hours. We followed his advice. Same issue occurred again within 3-4 months and we again raised an issue. In none of the two instances did the technician even check the motherboard or any other parts of the fridge.
As this issue kept on becoming more frequent, we got frustrated and requested customer support once again on 3rd May 2022. The technician who visited this time, checked the motherboard of the refrigerator and stated that it needs to be replaced. Also, we were informed that the warranty on the motherboard has expired after a year and we will have to pay for this replacement out of pocket.
We find it extremely disappointing and frustrating that as soon as the warranty expired Whirlpool's technician looked at the root cause and suggested replacement which could have easily been done last year as the product was faulty right from the beginning. Not only does this show lack of expertise in the company's technicians but also suggests that customers are being cheated on by giving false warranty promises.
Considering the situation, we requested the company to arrange a replacement of parts/full but they replied stating that this is out of warranty and the cost has to be born by the customer.
This was a costly purchase and the company is not ready to take responsibility of their faulty product.
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