[Resolved]  Whirlpool India — whirlpool it takes a long time to explain

Address:New Delhi, Delhi, 110025

When we call whirlpool it takes them time to find the details. The extended warranty the cannot find it. Then they have to verify all details which are available with them. If we are calling from outside we should go home & get all the details.

Why have the details to be verified which are with them. As per the call center they are following the process. Why have such a process. Harass the customer
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Jul 12, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2018
Whirlpool India Customer Care's response
Dear Customer,

We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.
Complaint comments 

Comments

This shows that Whirlpool does not understand the complaint &gives robotic replies. They have not understood how the customer do not care representative keep on asking for information which is not required.
Whirlpool India Customer Care's response, Jun 12, 2018
Verified Support
Dear Customer,

Our service team has tried to discuss with you regarding the above mentioned concern but they have not received any details from your end hence, kindly share your concern on helpdeskindia@whirlpool.com for further assistance.

Regards,
Whirlpool Support.

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