Whirlpool India — whirlpool minerala ultra ro+uv +uf//damaged product given

Address:	Dehradun, Uttarakhand, 248001
Website:	whirlpool

I bought Minerala Ultra Water Filter one of the most demanding water filter in the market on 15 October 2017 as a Diwali celebration gift for my parents who are old and live alone in the house. We lodged the request for it's installation on the next day i.e. 16 October 2017 for which the installation was made by service engineer on 20 October 2017.

Just next day of it's installation the filter stopped working for 3 days as it's charging socket was not supplying current to the filter and the same day evening it suddenly started working with all stored water in it started getting overflowed from it.

We again registered out the complaint to which the service engineer came after so many calls and declared that the UV filter is completely damaged and need to be replaced.

It was only the initial days only since we brought the filter so we requested for exchange of the product as it was giving problem regularly some or the another but the engineer refused and told that the part will only get replaced.

It was that day and 2 months still none of the engineer came to our house we made a lot of calls to customer care and local whirlpool office but none replied instead got rude and are making our request so much delayed.

My parents are old and are diabetes patient and still because of such problem they are running to value plus store in Dehradun, Uttarakhand(India), to local whirlpool store but form that day the are making them run from here to there without giving any solution to the problem. It's like a biggest mistake of mine to buy your product.

The product is defected and it is your duty and responsibility to change or repair the product but the customer care here is behaving like all fault is of our's. The local whirlpool store manager Mr. Harish is such a rude person who does not even know how to work on customer service end.

Really disappointed with whirlpool customer services team.

Kindly make the necessary intervention in the matter and take necessary action. Hoping to get positive response here.