[Resolved]  Whirlpool India — whirlpool protton refrigerator - non response from service center

Address:

Ernakulam, Kerala, 682019

I am using a 3 door Whirlpool Proton refrigerator for more than 7 years. It was working well so far but recently cooling in the refrigerator portion was showing complaint (no cooling). The freezer portion was ok. I have contacted whirlpool service center number in Kochi Kerala on their number [protected] and their authorised service centre number Grand Tech, Kochi [protected] both the places I have reported complaint. Usually after 2 or 3 days they attend if we continuously follow up. For my complaint the service people came and changed the cooling timer and collected the service charge it was in end of 2018. After 8 months the same complaint appeared again and the same way I have contacted the service center. After few days the technicians came and again they changed some component and collected the service charge. It worked again for about 2 months and the same complaint appeared. I have repeatedly contacted them and after about a week the service people came and did something. They told me it seems the heating side is not functioning properly if the complaint arise again then they have to take the fridge to their service center for servicing. Also the component they suspect to be replaced is not available now they have to obtain from company so it may take some time to get the fridge serviced. Time being fridge is working and the third time they have not charged anything.
But after 2 weeks again the complaint arise. On last 15th October I have contacted the above telephone numbers and reported the complaint. Again on 16th October I have followed up to send the people to attend the complaint. As it is making me sick all the time contacting the whirlpool service center and request them to come and attend the fault. The fridge is useless when it is required for the house.
Today is 29th October 2019 until today there is nobody from service center either called or attended the complaint.
I am staying in Vyttila, Kochi. I do not prefer to buy anymore whirlpool products for my use or recommend anyone to buy it. This people have a very bad service attitude and record. No professionalism in servicing either on their work or on attending the complaints.
I do not know why products like this selling in India if they cannot give proper service support.