[Resolved]  Whirlpool India — Whirlpool refrigerator 2015 model with 6th sense intellisensor

Address:

641005

My fridge started malfunctioning in the month may 2017 and complaint was lodged through my registered mobile no.[protected] and service person from m/s. Aj services, kilpauk, chennai came to attend the problem and said that the fan motor is not working properly and the same has to be replaced and the same was replaced on 24.05.2017 and for that part rs.3200/- was charged and bill was given and stated that it will be valid for 1 years. Within 10 days again there was a problem of ice formation in the freezer door and non-functioning of bottom door, again complaint made and the persons from same company came and said that the part which was replaced was not replaced properly and he has rectified the same and hereafter there wont be any problem. Unfortunately i hv been transferred to coimbatore and now again the same problem recurred and made complaint and service mechanics from m/s. Vv home care came sterday and inspected and examined the problem and stated that the parts replaced by the the chennai mechanic does not belong to his machine and the same is not the product of whirlpool and changed the same fan motor sterday and charged rs. 2200 for the same along with service/inspection charges of rs.350/-. Really it is pathetic that same accessory is changed again and again and for complaints made consecutively within 2 months we are charged for the service as well as parts which they are not supposed to do. My problem needs quick redressal otherwise the matter will be taken up to consumer redressal court for justice in our favour. The the product which is within the warranty period the company is supposed to takecare of all the problems.
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