[Resolved] Whirlpool India — whirlpool refrigerator getting dysfunctional every two years

Reva Bhardwaj

from Delhi, Delhi

Address:

C-1728, PALAM Vihar, Gurgaon, Haryana, 122017

I got whirlpool proton three door refrigerator in 2011. After four years in 2015 it started giving problem; at times not cooling or freezer not working. Till today we have spent rs.10000 on repairing only. This time again on 16/10, it was not cooling. Technician came and changed two parts for rs.3500. Next day freezer stopped working.. Again technician was called and he said there might be gas problem. Engineer came on 18/10 and said might be gas or compressor problem and we have to spend rs6500.in eight years, customer has to spend rs. 18000 for repair??? Which refrigerator gets dysfunctional every two years in span of 8 years??? And for three days there was no sign of engineer. No reply of mails and they won’t even pick phones. Is this the service of whirlpool company??? How to stay without refrigerator for 3-4 days. Extremely bad service!

Was this information helpful?

No (0)

Yes (0)

Dec 24, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support