Despite being a long-time customer with an active AMC until 2028, my experience with Whirlpool’s service has been consistently disappointing—and the latest incident with our Intellisense 6th Gen double-door refrigerator has been no exception.
Issue reported: 10/4/2025
Technician visit: 10/7/2025
Part replaced: 10/10/2025
Fridge still non-functional as of today (10/13/2025)
After following all instructions, including keeping the fridge off for 12 hours post-repair, it remains non-operational. Multiple calls to customer service have led nowhere. I was told by Ms. Varsha that the original complaint (DEL[protected]) could not be reopened, and a new one had to be filed (DEL[protected])—despite the issue being unresolved.
To make matters worse:
The assigned engineer is unreachable due to a lost phone.
No technician can be sent today because of a rigid 24-hour policy post-complaint.
This is happening under an active AMC, which is supposed to ensure priority service.
This isn’t an isolated case. In 2021, our Whirlpool AC—also under AMC—took over 31 days for part replacement during peak summer in Delhi.
Whirlpool’s customer service doesn’t just lack urgency—it lacks accountability. Time, money, and loyalty seem to hold little value. Even having a personal connection within the service team didn’t help; I was told to “call them directly” if I had their number.
It’s time Whirlpool rethinks its service model. Customers deserve better.
#CustomerExperience #WhirlpoolIndia #ServiceFailure #ConsumerRights #AMC #CustomerServiceMatters
Was this information helpful?
Post your Comment