[Resolved]  Whirlpool India — Whirlpool refrigerator repair _ grievance

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I have been facing repeat issue with the refrigerator since september 2016.

The problem was on water leakage from the front due to defrost failure. It first occurred on 18 september 2016 and after checking by technicians the coir board pcb was replaced on 15 october 2016 and i was charged rs 5000 (Rs 4550 (Components) +450 (Visiting charge).
The issue repeated in december when i had to again shut down the refrigerator for 2 days and the defrost and drain pipe was checked and cleaned. The same issue happened again in june i filed a complaint on 25 june (Gb[protected]) where again the technician said the same component has gone bad and needs replacement. Also told i would need to purchase and put a whirlpool stabilizer which is specifically made for refrigerators in order to protect the components and resolve the issue, although i had a stabilizer connected to the fridge. I had to shutdown the fridge for 2 days in peak summers and the components were replaced and new stabilizer was installed. I was charged rs 6650 (Rs 3650 (Pcb)+2500 (Stabilizer)+500 (Visit charge)

Despite this, i faced the issue again on 4th july (Gb[protected]) and the technicians again shut down the fridge and inspected and cleaned the drain pipe and went.

The water leakage is hence continuing in varying degrees and i have put in a new complaint today (Gb[protected]).

Each time the fridge is shutdown i have had to face tremendous trouble of throwing away food that goes bad and investing lot of time in getting the repeat troubleshooting and repairs and cleaning thereafter. Also i have been cheated by selling the stabilizer unnecessarily, though i had one in fully working condition.
After investing so much money in repairs and given the assurance that this would take care of the issue, had i been told that either the product is beyond repair or the technicians are incompetent, i would have refrained from spending more money in repairs and bought a better refrigerator of a different brand who make quality products and provide good customer service.

Please appreciate that it is not possible to function a household without a refrigerator specially in summers and not only do i feel troubled but also harassed and cheated by the company and service providers.