[Resolved]  Whirlpool India — Whirlpool refrigerator - replacement of broken shelf

Satisfaction code 665 for sr no. Dl[protected]
I have a whirlpool refrigerator which was purchased in the year 2001. It is a 210 litre double door refrigerator. The above complaint was lodged on 8th june regarding replacement of the broken shelf and the vegetable tray cover.

I am using another whirlpool refrigerator of 165 litres and the same was not working and complaint was lodged on the same day vide satisfaction code 930 for sr no. Dl[protected]. Mr. Puneet visited my residence and rectified the problem of this refrigerator. The fridge is working fine now.

During this visit he had also seen my 210 ltr. Refrigerator for which i had requested for the replacement of the broken shelf. He told me that he will send me the shelf and vegetable tray cover within few days. I have been calling the agency disha enterprises for the last few days. They are taking my residential address and telling me that they will send someone to replace the shelf. But till date no-one has visited my house. Today again i called to check the status as to when they would be visiting my house, one mr. Kanhaiya picked up the phone and i had to again narrate the whole story and again he asked by residential address. Everytime i call the agency and i had to narrate the whole strory and then my residential address. I do not understand when the above complaint is still not attended then why can't the agency get the details from the complaint. Please let me know whether i am going to get the shelves or not. Would appreciate if someone from whirlpool take care of my complaint and take necessary action at the earliest. I am now tired of calling this agency again and again.