Whirlpool India — Whirlpool Washing Machine/ Explore 855 LEW

Address:

600044

This is Balasubramanian and i have brought a subject model washing machine which is fully automatic front loading dated 10/10/2014. Now the machine is not working within warranty period so i have raised two complaints with whirlpool on dated 26 dec - CN[protected] and 29th Dec - CN[protected] stating that washing machine is not switching on. One of the engineer from whirlpool came and advised that the machine is flood affected just by opening the head of the washing machine.I keep on insisting him that my area is not affected by flood and we were in 1st floor and there is no chance that the machine is being affected by flood, he is not ready to hear what i said and just informed to whirlpool and closed both the complaints which were raised from my end. I can understand that there is no use of calling and complaining again with the whirlpool so raising it to consumer forum so that i will get some attention towards on my issue. Service Engineers are using the reason as flood for all the issue which was raised on their company product. How come an engineer does not have a basic knowledge that a machine will be affected in 1st floor because of flood. You can check with the Flood relief team to know the areas which were affected and what is the water level of water when the flood affected in chennai. If we were in ground floor also, there is no possibility of the washing machine being affected by floor. Your company poor finishing/make of the product makes faulty within the warranty period. If the machine is not getting replaced with faulty products, gonna file a complaint in consumer court. Hope i will get an positive resolution from your company, if not i know how to handle this make this issue more critical. Name : Balasubramanian Contact number : [protected]