[Resolved] Whirlpool India — whirlpool washing machine is defective and not operating, and whirlpool is asking me money for replacement
Khurja, Uttar Pradesh, India
RaRajmani Mittal on Apr 6, 2019
My whirlpool washing machine is under the warranty scheme of 2 years. I have complaint 5 times in last 1 year. Every time engineer will come and make some changes. But this time machine is not working at all. Whirlpool engineer said, it will not work now, we will send you, new machine. Now they are asking me 20% money for it. Why should i pay the 20% money for the faulty product of whirlpool? My complaint id on whirlpool customer care is gb[protected].
I really feel cheated from a company like whirlpool. How can they promise in their advertisement about the 2 years warranty of the product when they are not rectifying the problem of the customer. As per the scheme they will either repair or replace the product if its faulty in first 2 years.
Now they are blackmailing me for 20% of the amount. They told me sent them dd first then only they will send the new machine.
This is how whirlppol cheat their customer.in the advertisement, they said something else and in reality they are asking for money from the customer. They should show that they will charge money for replacement (If their product is faulty in first two years) as well in their ads and brochure when a customer purchase their products. Why do they lie to the customers?
Is this the ethical way of doing business? I request consumer care team to help me out from this cheating of whirlpool corporation.
Complaint marked as Resolved May 21, 2019
[Apr 07, 2019] Whirlpool India customer support has been notified about the posted complaint.
Verified SupportWhirlpool India Customer Care's response, Apr 08, 2019
We are working on your concern and will share you the further updates shortly.
Verified SupportWhirlpool India Customer Care's response, Apr 12, 2019
We do realize how displeasing delays are. Hence, we are trying hard to provide an early resolution on your concern. Please grant us some time to get back with the resolution.
Verified SupportWhirlpool India Customer Care's response, Apr 20, 2019
We are sorry this is taking longer than it should have. However, we wish you to know that we are already working on your case and it shall be resolved soon.
Verified SupportWhirlpool India Customer Care's response, Jul 08, 2019
We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.
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