| Address: | Bangalore, 560102 |
Hello,
Attached photo of Annual Maintenance Contract form for your reference.
City / Pincode: Bangalore, 560102
Service Request Number: BAN[protected]
Friday, July 1 2022:
- Service person namedIkrama Faiz, visited on Friday, July 1, 2022.
- After diagnosing, he said that there's a problem with the washing machine gearbox, took Rs. 4, 500 payment via UPI for Annual Maintenance Contract and said that I will receive SMS confirmation the following day (on Saturday, July 2 2022) for AMC activation. Post that, another person will come on Monday, July 4 2022 to fix the issue.
- No SMS confirmation came through on Saturday or Sunday
Sunday, July 3 2022:
- After repeated requests on Saturday (1 day earlier), Ikrama Faiz gave me the mobile number of Ajith (manager at service center) and told me to talk to him as they are not responding to his requests either
- When I spoke to Ajith, he said the person will visit on Monday and fix the gear box
Ajith Mobile Number: +91 [protected]
Monday, July 4 2022:
- Ajith is effectively non-responsive now. I have reached a few times, once he responded via SMS that he's driving and once he said he will call in 5 minutes. for that 5 minutes, it has been over an hour now. 😥
Requesting help, thank you 🙏
Finally, It is sad to see representatives / contractors of such reputed companies like Whirlpool, turning non-responsive on their customers in today's day and age. Quite a poor experience.
Even if money is foregone, it leaves a lasting experience to never come back to companies like Whirlpool again. Finally, I hope this leaves some meaningful remarks on your conscience.
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