[Resolved]  Whirlpool India — Whirlpool washing machine very bad/worst service providers-vellore. whirlpool india complaint no. cn[protected]

Address:

632002

Problem outstanding since july 2016. Complained and repeated reminder complaints never had any effect with vellore services.
My fully automatic washing machine is not working. I made the complaint through customer service on vide complaint number cn[protected] on 28th july. Engineer came on next day, pressure transmitter need change even though pe error needs power supply issues. He brought pressure transmitter and found same problem and this time he was telling for replacement of complete mother board of washing machine. He arrived after 2 days with mother board and replaced and found same problem finally he changed flow transmitter and the mother board and machine was working without pe error. We found the engineers are not fully trained or skilled technicians who needs full knowledge of the machine and its problem he was doing all with trial and error method and he mr. Vigneshwar, was claiming he was senior engineer in the service centre. He was confirming that there are no any other problems and machine will work without any problem for long time and convinced us to apy for the services and spare charges of rs 5150/- wide bill no. 35 dt 1.8.2016. He did not wait for the full cycle and informed that the machine will work perfectly well. I have paid rs 5150 for the repair because he said there are no other problems and he checked thoroughly. He said that he will come back to attend any problem what so ever if it happens freely. Immediately after his departure the machine started vibrating violently with huge noice with the support mounting steel frame broken. I informed him and he came back next day and blamed the support frame which caused the whole problem, removing the frame, he run the machine and started telling no problem. I asked him to wait for the full cycle and fix the issue. Again same problem appeared and he checked and shown some inner wear and pcb piece bottom of the machine and confirm that the struck foreign objects are the issues and gone without even waiting for next cycle. Same problem appeared on rinse time and we informed him and said he will be back, subsequently never attended the phone. Contacted their service centre and informed them, even after many attempts they could not send the engineer. After 10 days they were informing that the engineer is in out station for a meeting and he will be back after 3 days. I said i cant wait until then because i already spent huge money and machine not working. I asked them to send efficient engineer than vigneshwar. They sent one technician (Shakthivel) and he just heard the scenario of the repair, he agreed his engineer would not have charged us without checking the machine in full. He was telling that the machine having problem of suspension and support springs with the advice of some other engineer from remote call. I found that this technician is just 6 month experience in the company where as i requested engineer who is better than the earlier visited engineer due to their poor performance and lay man approach, just doing trial and error method. It seems the whole service centre operates with bunch of amateurs not with any experienced and skilled persons. The technician informed me that he will send the same engineer and fix the issue. I waited and started reminding them for many times, they send another engineer called parthiban who came and just said the issue is simple and he removed the tiny wheels fixed under the support frames to move the machine. Also suggested to use the machine having the cloths in balanced way, which are all causing problems. He started the unit and machine was on its sequence, he left in 7th minute saying he got some tool to be collected which is kept outside and did not turn up till the machine behaving violently. I called him and informed him that there are no changes and behave same as it was doing before. He said he will come and see and never return knowing the problem and he cant stand before me with his foolish explanations given. I was approaching the engineer and service centre never ever answered my calls. If at all attend, they used to say they will send the engineer who came first time but he never came. I again complained to the customer service and informed the bad service being taken by the service centre and the wrong repairs. They recorded again new complaint number cn[protected]. It seems the service centre has closed the complaint when the machine was not fully operative which is real cheat. Again with repeated call engineer mr. Ishwar arrived and he could recollect that last time he has replaced the set of bearing for the same machine. He did check on rinse and observed the issues, he confirms that the support has gone and need replacement. He confirmed that he will collect the spare and come back after 3 days, but so far no information, the service centre informs every day some one will come.
Even after 25 days (Almost one month) the machine not working, with wastage of money and my precious time. I would have bought new machine for the time and money i spent. Instead of whirlpool services, if i would have taken help of carpenter the unit must have been repaired by this time with same trial and error method. So whirlpool service is so bad from the authorised service centre at vellore. This really discourages people buying whirlpool products in vellore district because of the bad services.
Hope you will arrange to repair the unit immediately and ask the service man to wait until works ok. I feel i have been cheated enough by the company with the amount of rs 5150/ for their poor services.
Thanks and regards,
C. Nandagopal