[Resolved]  Whirlpool India — Worst service by whirlpool

I bought top loading whirlpool fully automatic washing machine in aug 2016.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 472/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. and said the cost is around Rs 6500/-
Motor is having 10 years warranty still dont understand why they are charging half the cost of washing machine.
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Aug 14, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2021
Whirlpool India Customer Care's response
Dear Team,

We have forwarded this concern to our service team and our service team will contact to the customer.

Regards,
Whirlpool Support
Verified Support
Mar 17, 2021
Whirlpool India Customer Care's response
Dear Team,

We have forwarded this concern to our service team and our service team will contact to the customer.

Regards,
Whirlpool Support
Complaint comments 

Comments

Dear Team,

We have Inspected that customer has repaired his product locally. Hence we wish to consider this concern as closed. Please feel free for any further assistance. We hope to serve you in the near future.

Regards,
Whirlpool Support

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