[Resolved]  Whirlpool — poor customer care service in warranty

SR number :HD[protected]
I registered a complaint on 18/3/2018 regarding the drain of the washing machine not working. A technician came and told me that part needs to be replaced. It has been 10 days now and still the machine is not fixed. Now they say it will take another week to get the part and that too is not assured. Really fed up with this unprofessional behavior. Machine is in warranty and just 1.5 years old. I am regretting buying it . The customer support after purchasing the machine is very bad
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May 5, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
Whirlpool India Customer Care's response
Dear Kanwalpreet,

We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.
Complaint comments 

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Freezer is consuming more electricity.
Whirlpool India Customer Care's response, Mar 30, 2018
Verified Support
Dear Rajinder,

Please share your complaint number or mobile number. We will ensure all possible help.

Regards,
Whirlpool Support.

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