Whitepearl Holidays — still the money is not refunded to me.

This is the fourth time i am raising a complaint.
Only 5000 rs is refunded, rest 13690 rs are still not refunded. 2 and half years still he has not refunded the full amount. Everytime he gives a date that it will be refunded on this date. But on the given date there is no refund neither he picks up the call neither he replies to the messages. Request you to please take a strict action on this