[Resolved]  Whitepearl Holidays — Unprofessional, unreliable, unethical and unacceptable service ever!!!

Address:	400080
Website:	www.whitepearlholidays.com

I, Snehal Ramkrishna Patil am writing with deep pain and also hope of redressal from the fraudulent cheating done to me by WhitePearl Holidays Private Limited.

On Dec 1st, 2015, I paid in full for three tickets to be purchased for my family to travel to and fro between Mumbai and San Francisco. As instructed by travel agent, the sum of Rs. 2, 62, 500/- (Rupees two Lakh sixty two thousand five hundred only) was transferred to agency’s bank account (WhitePearl Holidays Private Limited - Account Number:[protected] ICICI BANK).

Their agent Deepakkrishna Patel sent me a file in eMail, which was in fact a tentative itinerary and not an actual booking confirmation.

I trusted the agent thinking that my tickets were done. However 2.5 months later on February 12, 2016, I called Singapore Airlines to add a tourism scheme that they had for passengers transiting Singapore for our tickets. However, they informed that the tickets were blocked me that my tickets weren’t booked at all and only seats were held up without paying any fees. (Later they told me that this holding up was also for the wrong date i.e.- March 13, 2016 instead of the requested date of March 14, 2016) and never paid!

It was now clear that the aforementioned travel agent hadn’t booked a ticket instead of receiving the complete money 2.5 months back. After informing him, Mr. Patel told me that the date change was now made; However, Singapore Airlines authorities have informed me that the ticket was STILL NOT BOOKED.

I kept following up with travel agency several time for the next 10 days to process my tickets by phone calls and eMails. I was falsely assured at different times that the tickets will be provided shortly or there were technical problems preventing the booking. On asking what the technical issues were he very adamantly and abrasively denied giving any explanations.

My concerns with the delay escalated on February 23, 2016 as it has been almost three months since the money was provided to travel agents office with no tickets issued to me.

At this point, I began to feel suspicious about this travel agency’s intent regarding this matter. As my departure date was getting closer I decided to get back my funds from him and rebook another ticket for other sources. As per conversation February 26, 2016 evening at 9:30PM IST with this travel agent, he had offered to return the money immediately, after being confronted with these details.

Hence, I wrote him to return me money in the form of Demand Draft next day, which he arrogantly denied. He told me that he will never give Demand Draft and only give a cheque to me. I did not want to accept the cheque as it could get bounced.

I told him to give me the cheque, however he used very rude language with me and did not give me cheque next day either. After much follow up he gave me post dated cheque (15 days post dated) for 15 March 2016. He knew that I will not be in India that time. He knew that I won’t be in India on March 15, 2016 and that prompted him to cheat me further.


I patiently waited for 15 days to submit the cheque. I submitted cheque to HDFC bank on March 16, 2016 and shockingly found that the cheque was dishonored due to insufficient funds March 21, 2016. (we saw email 3 days later - 21st March).

When we called him on March 23, 2016 to check with him why check bounced, he first told us to send the notice from our bank about bounced check. When we sent him the notice, he said something went wrong in bank and that's why check had bounced. He promised to issue another cheque however it was delayed due to bank holidays and a weekend.

Frustrated by his fraudulent behavior and cheating we asked him to send us money by NEFT Transfer only as we could not trust him. However he still hasn’t returned the booking fee 7 days later.

This has been extremely distributing for me and my family. I am completely frustrated by his behavior and service. My family has been mentally disturbed since the day we did business with him. I do not recommend anyone to use White Pearl Holiday agency to use to book their ticket. I am posting here in detail my experience so that no one like me should be cheated like this.