Wildcraft India — Cabin bag too big

Wildcraft India — Cabin bag too big

G gourisid123 Sep 24, 2021 Sep 25, 2021 This thread was updated on Sep 25, 2021

Bought below bag from one of the dealers in Nagpur ( Ashutosh) who sold the below bag to me saying it is "cabin bag". Please stop selling this bag as it is way too big( 1.5cm in length, 2cm in width) for hand carry. I already had to pay 8k( twice the cost of your bag within 2 days of buying the bag) in excess luggage as your bag doesn't confirm to any cabin bag dimensions. A company as big as wildcraft not adhering to industry standards is shocking and customer ends up in misery at the airport. I probably have to throw the bag away requesting you to do better by others. https://wildcraft.com/wildcraft-unisex-polaris-soft---travel-bag---cabin-size-UL...⇄ Was this information helpful? No (0) Yes (0)
Wildcraft India customer support has been notified about the posted complaint. Verified Support Sep 25, 2021 Wildcraft India Customer Care's response Dear Customer, Greetings from Customer Support! We always endeavor to achieve highest standards of service and to do this we learn from every incident where we falter to provide this standard. We want to assure you that we have taken measures to tighten our processes further by sharing feedback with our team. For any further assistance, please write back to us. Regards, Customer Support team! Sep 25, 2021 Updated by gourisid123 Okay. Glad to hear that your have given the feedback. But what about the loss I suffered ? I have also written to wildcraft customer care and they have assured me a response within 2 days. I expect compensation for the loss I suffered as well as it is not my fault.
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