Wildcraft India — cheating by wildcraft

Wildcraft India — cheating by wildcraft

S Satishrg from Mumbai, Maharashtra

Sir/madam, Wildcraft, rcity, ghatkopar store sold me the bag for laptop and gave me the commitment for protection of laptop. But after couple of months, my laptop got damaged inside the bag. I realized that the bag does not have proper protection for laptop. The laptop repair cost is around rs. 16000. Wildcraft cheated me by selling me the wrong and poor quality product. My day to day routine is badly affected due to this. I shared all the details with wildcraft customer service on email and requested for the full refund and compensation for the losses. But wildcraft did not provide me the same. I informed wildcraft that i need to purchase another bag on priority hence requested them to resolve the issue in 2 days. But no luck. It seems that wildcraft is neither bothered nor adhere to the law and order of our nation. Cheating and fraud became so easy now a days. There has to be some strict framework/system to stop all this. Requesting you to please do the needful. Thank you. Was this information helpful? No (0) Yes (0)
Wildcraft India customer support has been notified about the posted complaint. Verified Support Sep 23, 2019 Wildcraft India Customer Care's response Hi, We regret the inconvenience caused. Kindly share the customer details so that we can get in touch with the customer and resolve the same. Sep 23, 2019 Updated by Satishrg Wildcraft Complaint Ticket # 131737. Verified Support Sep 25, 2019 Wildcraft India Customer Care's response Hi, We regret the inconvenience caused! Our team has tried multiple times to reach the customer through calls but there was no response. We have sent a mail to the customer regarding the same. Kindly reach back to us at your convenient time. Sep 25, 2019 Updated by Satishrg Sir/Madam, I haven't got any call from wildcraft. I do not pick up unknown and spam calls. Kindly share your contact number on email. I also shared my alternate contact no. on email. Sep 26, 2019 Updated by Satishrg Sir/Madam, I called up wildcraft customer care on phone as mentioned in the below email but no luck. Please note that wildcraft has is taking a lot time to resolve this issue and harassed me like anything. Kindly resolve the issue within 2 days from now at the earliest. Thanking you. Satish Oct 03, 2019 Updated by Satishrg Sir/Madam, Wildcraft did not provide me the refund and compensation yet. Please, do the needful. Thank you. Oct 03, 2019 Updated by Satishrg Sir/Madam, Wildcraft complaint - ticket # 131737. I again sent a followup email today to wildcraft and requested them to close this issue by 4th Oct, 2019 otherwise i have no other option than taking a legal and social recourse against the respective parties. It looks like wildcraft takes https://www.consumercomplaints.in as a pinch of salt. Consumercomplaint team, Looking forward to your active co operation as well. thank you.
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