Wildcraft India — delay in delivery of repaired products and non-commercial cooperative staff

Address:

Mumbai City, Maharashtra, 400706

I gave my bag for repairing on 30 july and even after 13 days i have not received my bag. The staff is not co operative at all.
They are just able to give excuses and nothing else. I had called them on 10 july they said it is ready then i asked them about the small hole at the bottom. They said it's still not done. So i told then to get that hole fixed. The manager had promised me to give the back on sunday. But when i called him on sunday his assistant said that he at washroom. He is just giving me reasons and nothing else.