Wildcraft India — Fraud occured

Address:dumas road

Dear Sir/Ma'am, My order number o39e0b6.
I purchased Mask from your mobile application Wildcraft, on the date of 5 th December, 2021. And expected delivery date is 9th December, 2021. For this product purchase I did online payment and it is debited from my account. Here I share a screenshot of everything below. But still i did not receive any product yet and still not get my refund back. many times I raise complaints in your customer care.
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Wildcraft India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Customer Support!

We understand you are waiting for the order & we apologize for the delay.

The order is still in the process of shipping.

We have escalated the issue with the concerned team and we are working on it.

We request you to kindly wait for 2-3 working days to have the issue sorted.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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