Wildcraft India — I m complaining about my bag which was not returned yet

Address:	Kandiwali east growels mall
Website:	Wildcraft

I have given my bag to repair on 25th of September in Kandiwali east store where the shop keeper raised a complaint and raised a request for that later I took the follow up regarding for that shopkeeper helped me regarding for the bag but backend team closed the request that there is the fabric issue it can't be repaired why uhh give such kind of promises and warranty my bag fabric is not as per the mark it's been removing thread from all side now I am not being able to recieve any update for my bag it another request raised for the bag till now no update for my bag do it asap