Wildcraft India — Not making payment of Shipment cost

Address:

Mumbai

Order No C[protected]
Dear Sir,
I had purchased a bag from Wildcraft portal. I didn't liked it so i requested for returns. Nobody came to collect the bag for over 15 days. Someone had to stay in house to give the bag and it was very annoying. After talking to customer care about the same, they said to ship the product and they will repay the product price & shipment cost. They have repaid the product price but they have not paid for the shipment cost. Over 20 days have passed and they are making false promises. Every time I phone them they ask for 2 more days to process the payment of shipment cost. They have cheated me.