Wildcraft India — ORDER NUMBER O617f6c - no item has been delivered but still no refund

Hi

This is in reference to the ORDER NUMBER O617f6c which was placed on 5th Aug'22 & it's prepaid. There're 2 items into the order. The status of one item is showing as delivered but it's not actually delivered to me & despite repeated complaints to wildcraft customer care they've neither shared any proof of delivery nor refunded the money till date. Instead they've cancelled the other item into the order & refunded that amount. Whereas the actual issue is still unresolved.