[Resolved]  Wildcraft India — Patches on down jacket

Address:

Wildcraft Wildcraft India Pvt Ltd. 73, Sharma Building, MI Road, Jaipur 0141-4025410

Two down jackets have patches after washing with correct instructions.
This is with reference to a complaint regarding two down jackets purchased from MI Road, Jaipur Wildcraft store. SON- [protected]. I had informed the concerned person at the store that the jackets were perfectly fine before they were washed and were washed exactly as per the instructions on the jacket. They were both handwashed without soaking and were dried in shade as required. We have used Uniqlo down jackets and washed the same way and have never had any such issues. It is highly disappointing that the jackets got such patches after drying and even more disappointing that on complaining we are not getting any satisfactory reply with respect to this issue. I got a call today saying that this is not a manufacturing defect and that the jacket must've been mishandled so we can't help you with this. Think of it from a consumer's point of view, how two jackets washed separately will get similar sort of patches? This was just not expected from a brand like Wildcraft and I really expected a refund or an exchange with new jackets. These jackets were purchased for 5499/- each. It is unfair to an honest consumer to be just blamed for a damage that we are not responsible for. Even after continuous follow ups they are just saying that the product was mishandled.