[Resolved]  Wildcraft India — terra 2.0 red shoes

Hi,

I had purchased "terra 2.0 red shoes" on sale for rs. 1, 000/- when i did purchase 2 wallets worth rs. 1, 300/- i have attached the copy of the bill for your reference.

Purchased at bangalore jayanagar store on 20/feb/2020 and requested for exchange due to small size on 22/feb/2020 wherein i was denied for exchange. Whereas i am given an alternative to buy any other shoes at regular price in exchange of the shoe.

I had called the customer on 22/feb and was told to write an email to customer care. I wrote the email and after 10 - 12 days of time, i received a response stating the 'exchange cant be done'.

I had requested them since nobody else can use the shoe at my home and the shoe has been kept unused till now. Kindly assist in this regard. I have been disappointed inspite of being a regular customer to wildcraft all these years. Moreover, this is the first time i have come for an exchange till date and the 1st time i have purchased a shoe from wildcraft.