[Resolved]  Wildcraft India — Urgent! Regarding quality issue of sleepers

Address:Kanpur, Uttar Pradesh, 208016
Website:wildcraft.in

Dear sir/madam

With reference to bill no. Qjua0011617-i02082 dated july 2, 2016 & bill no. Qjua0011617-i01853 dated may23, 2016, i want to say that the products bought is not of appropriate quality. I bought your products because of the quality assurance that your products provide. I bought sleepers (Product: brand flfpme black 43 & brushed flfp blue 43) whose strips got separated from the root within two months of purchasing. This does not displays the quality, as i have witnessed with other products of your esteemed company. I convey this to your outlet at z-square mall but the response is not appropriate and adequate. I request you to take some necessary steps in this regard. I anticipate some suitable measures or replacement of these defected sleepers as soon as possible or it would be difficult for me to trust your companies product in the future.
Please reply as soon as possible.

P. S. I attaching the invoice and photos of sleepers. After looking the sleepers condition you can come to know how much i have used them. Please take it seriously i am trying 2nd time and requesting you again.

Regards
Adarsh kumar
M. Tech scholar
Iit kanpur
+10 photos
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Oct 20, 2016
Complaint marked as Resolved 
Wildcraft India customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2016
Wildcraft India Customer Care's response
Dear Adarsh, I'm very sorry to hear about this and apologies for the delay in replying to you here. Have you gotten in touch with any other customer complaint service from Wildcraft yet (e.g. mailing [protected]@wildcraft.in)? If so, please do let me know so I can follow up with the internal teams to make sure we address your concern. If not, please let me know and we'll take this case up immediately.
Complaint comments 

Comments

Hello wildcraft
My bill no:naga0011718-i02678
Of camo flip flops men's
Had broken its strap from the site of pressing or teared
So please make them repair
I m sure that it was not misused its the material fault
I also make sure from the retailers shop the said it was best for rough use

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