[Resolved]  Wildcraft India — water inside the jacket (3in1 mountain)

Address:Chennai, Tamil Nadu, 600092
Website:www.consumercomplaints.in/new_complaint

I have purchased the 3 in 1 jacket in wildcraft showroom, valasaravakkam. Within the 15 days of after purchase the jacket, water penetrating inside the jacket through right side pocket. Then i had given the jacket to showroom for further service to sales person mr. Feroz. He promised me that he will give the best service. Its been 30 days. He gave rm number and asked me to talk with him. No proper response from them. Is this the fake product??? Already he admitted that the qc team has rejected the jacket during the checking process. Product warranty is 12 months. But the jacket was there for 2 months in your service centre only. There is no use of the jacket in the coming summer season.
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Feb 17, 2019
Complaint marked as Resolved 
Wildcraft India customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2019
Wildcraft India Customer Care's response
Warranty is not covered for Clothing.
Complaint comments 

Comments

I purchased a trailblazer 50 model backpack on 11 August 2018. Last month on 27 April 2019 i gave my bag for repair for stitching the bottom and I was promised that the bottom is covered under warranty.

However, after a month, the stitching was not done and bag was returned.

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