[Resolved] Wildcraft India — Wildcraft India Wrong product delivered ( Order Id Number : Oeb78a3 )

[Resolved] Wildcraft India — Wildcraft India Wrong product delivered ( Order Id Number : Oeb78a3 )

R Ram2021

I wish to raise a complaint regarding wrong order delivered to me. I have been deceived as wrong parcel has been delivered to me. The product what ordered is SUPERMASK W95 Plus Reusable Outdoor Respirator - POPCORN BLACK - Pack of 5 size : Large And what I have received is Wildcraft W 95 Size : M Black Color. This has been given to me without invoice copy. I am raising the complaint as soon as I checked the parcel. The parcel was delivered in my absence to my grand mother which is why I was unaware. The moment I got the parcel I checked and raised a complaint immediately. I was out of town during the delivery of this parcel. Kindly, exchange the product on immediate basis. I wish the product I have received to be taken back and exchange it with the product I have ordered. Please find the attached files to this email. The images of wrong product I have received. Kindly do the needful +3 photos Was this information helpful? No (0) Yes (0)
May 19, 2021 Complaint marked as Resolved Wildcraft India customer support has been notified about the posted complaint. Mar 18, 2021 Updated by Ram2021 Everything they asked for I have been providing to them. Now I have received the email sent in the beginning asking for images again. Mar 19, 2021 Updated by Ram2021 Wildcraft has deceived me by sending low qaulity far different masks than what I have ordered. Now I am being mentally harassed. My email screenshots are the proof. First Through email I was asked to provide Product images that I gave then I was asked to give barcode images that I gave then I was asked to give address details contact details. Everything they asked for I have been providing to them. Now I have received the email sent in the beginning asking for images again. I was told replacement would be done then why this is being delayed causing me harassment... ( please look into the matter ) Mar 21, 2021 Updated by Ram2021 It's been 3 days how long I will wait. Speak through actions you don't seem to be taking any action. I dont need verbal promise. Give me the tracking number. Process the order as soon as possible take actions immediately...
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Wildcraft India Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

Greetings from Wildcraft!

We would like to inform you that the replace order will be at the earliest.

Soon, we will be sharing you with the tracking details.

We appreciate your understanding in this regard.

For any further assistance, please write back to us.

Regards,
Customer Support team!

Ram2021's [Complaint's author] reply, Mar 21, 2021

It's been 3 days how long I will wait. Speak through actions you don't seem to be taking any action. I dont need verbal promise. Give me the tracking number. Process the order as soon as possible take actions immediately